Customer systems
Make it easier for customers to get an answer
Connect the website, forms, payments, email, and internal records so routine inquiries move faster and unusual cases receive focused human attention.
Customer-facing work that can be improved
Websites and forms
Build clear pages and structured forms that collect the information needed for the next step.
Payment systems
Connect payment status with the correct service, customer record, receipt, and follow-up workflow.
Inquiries and email drafts
Research the relevant record, prepare a direct response, and place the complete draft in front of a responsible person for approval.
Outreach and contact research
Find relevant historical contacts, organize prior interactions, and prepare focused outreach without sending it automatically.
Customer communication always has an accountable owner. Drafting and research may be automatic, but sending and changing customer records require approval.
Zonca AI Consulting is Andrea Zonca’s private consulting service. It is independent from and not endorsed by the University of California San Diego.